Taking Care of Emergencies

For government response organizations and agencies, OpsCenter provides a complete solution to prepare for, respond to, and recover from natural disasters and other events that threaten lives and property.

Professional emergency responders at the federal, state, and local levels

Public utilities such as power, water, and communications

Specialized responders such as aviation and petrochemicals

During an emergency, decisions often must be made that have a direct impact on saving lives and property. Emergency responders must choose where and when to deploy valuable and sometimes scarce resources in a manner that utilizes those resources to the fullest and most efficient extent possible. In order to make such critical decisions, as well as other decisions that don't directly impact life and property, emergency responders need up-to-date information about resources. Using out-of-date information regarding the status of an on-going emergency can have dire consequences. Because of this, EOC's strive for capturing, and maintaining, information that is timely and accurate.

Information entered into OpsCenter is immediately available in multiple formats to all users for decision-making. Users can view status boards that are automatically updated to reflect the current status of resources. Users can also create highly filtered reports that can combine different types of information to provide answers to specific questions. And finally, users can access maps that provide a complete visualization of the emergency and that are also automatically updated when information changes.

The combination of OpsCenter status boards, reports, and mapping means that all users have access to the information they need to make informed decisions. Making decisions during an emergency that may affect life or property is never easy, but at least with OpsCenter you're assured that decision-makers are seeing updated resource information as quickly as it is being captured.

OpsCenter's automatic and continuous journal-keeping of actual hours expended during an emergency enables EOC management to submit exact hour totals for reimbursement. Current "Standard day" estimates, e.g., 8 hours or 10 hours per day, typically understate the actual hours spent by emergency personnel in response operations, and reimbursement revenues are sacrificed. OpsCenter's journal-keeping of actual hours enables EOC's to quickly gather the supporting information required for reimbursement after the emergency response has concluded.